RETURNS & EXCHANGES
WHAT IS THE POLICY?
We accept exchanges and refunds on all our pieces, with the exception of sale items (these items are final sale and cannot be returned) within 30 days from the date you received your order. We only ask that the item/s must be in original condition, with all tags remaining in place, including hygiene seal and item/s must not have been worn, washed or altered in any way. Kindly try on all bottoms over your own undergarments.
We reserve the right to refuse the return of any merchandise that does not meet the above requirements.
Please note, we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.
WHAT DOES 'FINAL SALE' MEAN?
All items that have been reduced in price cannot be returned for an exchange or refund. This includes using discount and promotion codes. No exceptions can be made. Be sure to look at our sizing chart for guidance in choosing the correct size or if you have questions feel free to contact our customer service team.
HOW DO I ORGANISE A RETURN?
You can initiate a return here: lolaandlamar.myreturnscenter.com
WHERE DO I SEND MY RETURN?
Our HQ is based in London, United Kingdom. We will provide you with the full address when we allocate your Returns Authorisation number to you! Please note, we are unable to be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
NOTE: You have 14 days to send back your bikini once we provide you with your RA number.
Items returned without a valid Returns Authorisation # will be returned to sender and will not be processed.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Lola & Lamar are not covered nor reimbursed by us. If you request an exchange however, we will cover the shipping cost to send the new size/style out to you again!
HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
If you're exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days of receiving your return.
If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days.
WHAT IF THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or a manufacturing fault occurs, please contact us immediately at firstname.lastname@example.org so we can personally assist you. Faulty items must be returned to us before processing a refund/credit, repair or replacement.
Please Note: All items that have been reduced in price cannot be returned for exchange or refund. No exceptions can be made. This includes using discount and promotion codes. We understand that there is a risk when purchasing sale items, so be sure to look at our sizing chart for guidance in choosing the correct size or if you have questions feel free to contact our customer service team.